Contacting Us You can contact our Customer Care team using one of the following methods: | by Email: | CustomerCare@BetterWayNutrition.com
Note: The fastest way to get service is via email and it helps to keeps your costs low. | | by Mail: | 314 North 12th Street
#1001
Philadelphia, PA 19107 | | by Phone: | (267) 328-6840 | Placing an order When you place an order with BetterWayNutrition.com, you agree to accept all the terms and conditions provided within our policy statements and we agree to provide the products/services requested, at the price shown at the time of your order, within a reasonable period of time, unless the item(s) are no longer available through normal distribution channels. For items that are no longer available, we credit your order for the purchase price of those items. Taxes Sales tax is collected only on orders shipping to addresses in Pennsylvania (USA) and only on items that are taxable in that state. Payment of any other taxes, fees, duties or charges due to any government authority are the purchaser's sole responsibility. Paying for Your Order We accept Visa, MasterCard, Discover and American Express credit, debit and charge cards. Also, you may pay with your secure PayPal account for most items, but there are some products that cannot be paid for using PayPal due to their product restrictions. If a payment choice is not valid for your particular order, it will not show up as an option on the Check Out page. Shipping We pride ourselves on shipping orders quickly. Orders for merchandise we stock in our warehouse will be shipped the same business day if received by 5:00 PM Eastern standard time (EST). These are designated as “Same Day Shipping” on the product details page. For most of our product line, the availability status is "Usually ships the next business day" which means those orders leave our warehouse within 48 hours of order placement. Shipping carrier delivery times start once your package leaves our warehouse. Occasionally an item you order may be backordered by the manufacturer or otherwise unavailable. If this is the case and you have ordered more than one item, we will hold your order for 2 days before sending the products we already have in stock. We will ship the backordered items once we have received them at no additional cost (excluding orders over 10 pounds). In the event that an item you have ordered will take us longer than 5 days to obtain, we will notify you by email and give you the choice of canceling those items or leaving them on backorder. Returning Merchandise Only one opened container of any single product is eligible for return and no more than 3 opened items per order. Open items with less than 50% of the product remaining will not be accepted for refund. All other packages of the same product must be in a factory-sealed container and, if applicable, in the original packaging. Customers are responsible for the postage to return merchandise to our warehouse. Refunds will be issued within 10 business days of our receiving the return merchandise. If the original purchase was made via a credit/debit/charge card, the refund will be issued to that account. If the purchase was made via a check or money order, a refund check will be mailed to you. 100% Satisfaction Guarantee We carefully select the manufacturers and products found on our web site. We believe these products are of the highest quality, value, purity, freshness and potency available. For these reasons we are happy to offer an unconditional 100% satisfaction guarantee. If you are unhappy with the products you have purchased, regardless of the reason, simply return the unused portion within 30 days for a refund of the product purchase price less shipping and any applicable restocking charges. Product Information The information on our web site is provided for informational purposes and is not meant to substitute for the advice provided by your physician, health care provider or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or for prescribing any medication. You are advised to read carefully all product packaging and other information provided by the manufacturer. If you have or suspect that you have a medical problem resulting from the use of any product, immediately contact your physician, health care provider or emergency services. Information and statements, on our web site or in other product materials, regarding dietary supplements have not been evaluated by the United States Food and Drug Administration (FDA). These products are not intended to treat, cure, diagnose or prevent any disease. Use of our site constitutes your acceptance and understanding of these statements. Please consult the manufacturer’s web site or with their staff for the most accurate and up-to-date information. All prices, product counts, package labeling and product descriptions are subject to change without notice. BetterWayNutrition.com is not responsible for any changes made to products, their descriptions, formulas or for claims made by any manufacturer, their agents or associates. BetterWayNutrition.com is not responsible for incorrect information or typographical errors that may appear on our web site, in email correspondence or as a result of information provided by any manufacturer or distributor. Delivery Acceptance BetterWayNutrition.com offers a variety of shipping methods -- including both standard and expedited delivery -- to choose from during the ordering process. We are not responsible for carrier (United States Postal Service, UPS), United States Customs Service, or foreign country postal service or customs delays. Delivery times vary depending upon the carrier and shipping method chosen, as well as other factors. The responsibility for delivery of your order resides with the carrier, and customs or other government agencies if applicable, once the package is accepted by them and leaves our warehouse. You are responsible for providing correct and accurate address information as well as receiving the package at the address you provide. You agree to accept package tracking information provided by the United States Postal Service (USPS) or United Parcel Service (UPS) as the sole criteria to determine proof of delivery and satisfaction of our agreement with you. You agree to waive the requirement of a signature for proof of delivery as satisfaction of our agreement with you unless you specifically request a signature confirmation in the Notes section of the order. A $1.00 fee may be charged for signature confirmation requests. | 
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